Refund & Returns Policy

REFUND AND EXCHANGE

We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies apply to INDIA country.

Thank you for choosing to shop at Tufani24.Com We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.

Return Request Period: If you wish to make a return samrt gadgets, please submit a complaint within 7 Day from the date of delivery. Any requests received after this period may not be accepted This Return Request Policy does not apply to Resin Products.

Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video and clear photos showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance

Missing Items: Should any items be absent from your order, please share an unboxing video and clear photos displaying the remaining items. Kindly inform us within 7 days of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).

Refund Eligibility: Refunds will be processed for eligible returns based on the following criteria:

a. Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video and photos, we will proceed with the refund process.

b. Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).

Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.

Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 Days.